Terms and Conditions
Welcome to Freight Fortunes Ltd!
These Terms and Conditions ("Terms") govern the use of our freight services provided by Freight Fortunes Ltd, a company registered at 37 High Street, Eye, Peterborough, England, PE6 7UP. By accessing or using our services, you agree to comply with and be bound by these Terms.
1. Services Provided
Freight Fortunes Ltd offers freight and transportation services, including but not limited to:
Car transport
Package and parcel delivery
Express and scheduled freight shipping
Cross-border shipping across the UK and EU
Specialized freight handling
Our services are designed to provide reliable, professional, and timely delivery of goods, as specified in each individual agreement or order.
2. Booking and Orders
To request our services, you must submit a booking request, either via our website, email, or customer service channels. All bookings are subject to availability and confirmation by Freight Fortunes Ltd. You agree to provide accurate, complete, and up-to-date information regarding your shipment, including addresses, contact details, and specific delivery requirements.
3. Payment Terms
We accept various payment methods including credit/debit cards, PayPal, and wire transfers. Payments must be made in full prior to the shipment or as otherwise agreed upon. Invoices will be sent to the provided email address upon confirmation of service. Late payments may incur additional charges or result in delayed shipments.
4. Rates and Charges
The rates for our services are determined based on the nature, weight, size, and destination of the shipment. Freight Fortunes Ltd reserves the right to modify prices at any time; however, once a booking is confirmed, the rate for that specific service will remain unchanged. All taxes, duties, and additional charges (e.g., customs fees) are the responsibility of the customer, unless otherwise agreed.
5. Liability and Insurance
Freight Fortunes Ltd takes all reasonable precautions to ensure the safety and security of your shipment. However, we cannot be held responsible for damage or loss due to unforeseen events, including but not limited to:
Acts of God (e.g., extreme weather, natural disasters)
War, terrorism, or civil unrest
Delays or damages caused by third-party carriers or customs agencies
Insurance is available for certain shipments at an additional cost. Please inquire about insurance options before booking if you wish to insure your goods against potential damage or loss during transport.
6. Delivery Times
While we strive to meet delivery timelines, Freight Fortunes Ltd cannot guarantee specific delivery dates or times due to external factors such as traffic, weather conditions, or customs delays. Any delays in delivery will be communicated to the customer, and we will make every effort to resolve any issues promptly.
7. Customer Responsibilities
You, the customer, are responsible for:
Providing accurate and complete information for booking and shipment
Ensuring that the goods are properly packed and meet all legal requirements for transport
Ensuring that any special requirements (e.g., oversized or fragile items) are communicated at the time of booking
Freight Fortunes Ltd reserves the right to refuse or cancel any shipment if it does not meet our standards or regulatory requirements.
8. Cancellation and Refunds
Customers may cancel their booking by notifying Freight Fortunes Ltd within a specified period (usually 24ā48 hours) before the scheduled pickup or delivery. A cancellation fee may apply. Refunds for any overpayment or canceled services will be issued within [X] business days, subject to the applicable terms of the service.
9. Force Majeure
Freight Fortunes Ltd shall not be liable for any delays, non-performance, or loss caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Government restrictions or regulations
Strikes or labor disputes
Delays in customs clearance or third-party shipping delays
In the event of such circumstances, Freight Fortunes Ltd will make reasonable efforts to mitigate any impact on services.
10. Privacy and Data Protection
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for customers in the EU. Your personal data will be used only for the purposes of processing your orders and ensuring the safe delivery of your shipments. For further information on how we collect, use, and protect your data, please see our Privacy Policy.
11. Amendments to Terms
Freight Fortunes Ltd reserves the right to update or modify these Terms at any time. Any changes will be posted on our website, and the updated Terms will be effective immediately upon posting. It is your responsibility to review these Terms periodically to stay informed of any changes.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Peterborough, England.
13. Contact Information
For any questions or concerns regarding our services, these Terms, or your shipment, please contact us:
Freight Fortunes Ltd
37 High Street, Eye, Peterborough, England, PE6 7UP
š§ [email protected]
š +1 9563964928